1. Returns Process
If you need to return an item to Behaus please do so within 14 days following delivery of your goods. The return conditions detailed below must be met for a full refund. You will be responsible for the cost insurance of the return postage, we recommend you send your returns via a traceable courier or postal service. The original delivery charge will not be reimbursed unless the goods are faulty or not as described.
2. Return Condition
All products must be returned in the original packaging, in the condition they were received, unused and with all tags attached. We will not accept worn, damaged, altered or used goods. We will not accept the return of any made-to-measure or customer-made products.
If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.
3. Your Rights under the Distance Selling Regulations
Your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000 are not affected.
Any refund made will be made on the credit card or debit card used at the time of ordering the products or by paypal. Refunds will usually be processed within five (5) working days of products being received back.
If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.
Unfortunately we’re unable to offer exchanges. Please return the item for a full refund and place a new order.